Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 2–4 business days, excluding weekends and statutory holidays.

During product launches, sales, or periods of high order volume, processing may take longer. You will receive a confirmation email after placing your order and another notification when your order has shipped.

SHIPPING RATES AND DELIVERY

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the destination and order details.

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed.

We currently ship within Canada and to the United States.

TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

Tracking may take up to 48 hours to update after the carrier receives the shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at support@nothingfvckingmatters.com or 613-854-0913. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Nothing Fvcking Matters is not responsible for orders delayed, lost, or returned because of an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

DELAYS

Carrier delivery times are estimates and may be affected by weather, customs processing, labor disruptions, peak shipping periods, or other circumstances outside our control.

Nothing Fvcking Matters is not responsible for carrier delays, but we will assist customers with available tracking information and eligible carrier claims.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows that your package is lost, arrives damaged, or has not moved for an extended period, contact us at support@nothingfvckingmatters.com or 613-854-0913 with your order number.

If your package arrives damaged, keep the original packaging and send us clear photographs of the package and merchandise.

If tracking shows that an order was delivered but you cannot locate it, check the delivery area, ask other members of your household, and contact the shipping carrier. We will assist where reasonably possible, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

CUSTOMS, DUTIES, AND IMPORT TAXES

Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout. The customer is responsible for applicable customs and import charges.

Customs processing may delay delivery. Nothing Fvcking Matters does not control these charges or processing times.

RETURNED PACKAGES

If an order is returned to us because of an incorrect address, refused delivery, unpaid customs charges, or unsuccessful delivery attempts, we will contact you.

Original shipping costs are non-refundable. Additional shipping charges may apply to resend the order.

RETURNS

Returns and exchanges are governed by our Return & Refund Policy. Customers must receive return authorization before sending merchandise back.

CONTACT

For shipping questions, contact:

Nothing Fvcking Matters
Email: support@nothingfvckingmatters.com
Phone: 613-854-0913