Refund policy
RETURN & REFUND POLICY
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
• Unworn and unwashed
• Free from stains, odours, damage, or signs of wear
• In its original condition and packaging
• Returned with all original tags attached
You must also provide your order number or proof of purchase. Items that do not meet these requirements may be refused.
STARTING A RETURN
Before sending anything back, contact us to request authorization:
Email: support@nothingfvckingmatters.com
Phone: 613-854-0913
If your return is approved, we will provide the return address and shipping instructions. Returns sent without prior authorization will not be accepted.
Do not send returns to any address shown on the original package unless we specifically instruct you to do so.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as Nothing Fvcking Matters is not responsible for returns lost or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@nothingfvckingmatters.com or 613-854-0913.
Please include your order number and clear photographs of the item and packaging. Once reviewed, we will work with you to make it right. If we confirm that the item was defective, damaged, or incorrect, we will cover the return shipping cost.
EXCEPTIONS AND FINAL-SALE ITEMS
We do not accept returns on:
• Items that have been worn, washed, altered, or damaged after delivery
• Items missing their original tags or packaging
• Items clearly marked “Final Sale” at the time of purchase
Please contact us before purchasing if you have questions about whether an item is eligible for return.
EXCHANGES
To exchange an item for a different size or product, contact us within 30 days of delivery. Exchanges are subject to availability.
Because our collections are produced in limited quantities, we cannot guarantee that a replacement size or product will remain available. If the requested item is unavailable, you may return the original eligible item for a refund and place a new order.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable. If more than 15 business days have passed since your refund was approved, contact us at support@nothingfvckingmatters.com or 613-854-0913.
CONTACT US
For return or refund questions:
Nothing Fvcking Matters
Email: support@nothingfvckingmatters.com
Phone: 613-854-0913